Shipping & Return Policy
Shipping & Delivery
We are happy to offer FREE Ground Shipping on Continental US orders of $75 or more.
For expedited orders, please see below shipping costs.
Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, or US holidays).
Please note, some orders may take additional time to process depending on the time it takes to obtain credit card authorization from your credit card provider.
Ordering out of the US? Please visit our International Orders & Shipping section.
Need to return or exchange? Please visit our Returns & Exchanges section.
Standard Shipping Services
| Location | Delivery Time | Shipping Fee |
|---|---|---|
| Continental US orders of $75 or more | 5-8 business days | FREE |
| Continental US orders less than $75, or Standard Shipping option | 2-5 business days | $8.00 |
| Alaska, Hawaii | 3-5 business days | $19.95 |
| APO/FPO/DPO and US Territories** | Varies | $19.95 |
*Enjoy FREE Ground Shipping on Continental US orders of $75 or more
(applies to merchandise subtotal after coupon but before any applicable tax).
** We are able to ship to all APO/FPO/DPO addresses. Due to military handling time, delivery to some destinations will vary. Orders shipped to PO Boxes are sent via USPS Priority Mail and may take longer to deliver. Expedited delivery services are unavailable for all these destinations. US territories outside the Continental US include Puerto Rico, US Virgin Islands, Guam and American Samoa.
Please note: It is up to the carrier to determine if a package will be delivered if the recipient is not available at the time of delivery.
Orders of $400 or more will require a signature upon delivery.
Expedited Shipping Services
All Second Day and Next Day orders will ship the same business day if placed by 12:00pm PT and credit card authorization is obtained.
Business days do not include Saturdays, Sundays, or US Holidays.
| Second Day Service | |
|---|---|
| Order Subtotal | Second Day* |
| Up to $200 | $10.00 $19.95 |
| $200.01 to $400 | $15.00 $29.95 |
| $400.01+ | $20.00 $39.95 |
*Second Day Service may deliver by 4:30pm to most US addresses and by 8:00pm to residences.
Service may be available to Alaska and Hawaii. Please contact us at wecare@kiyonna.com if you have any questions or concerns.
| Next Day Service | ||
|---|---|---|
| Order Subtotal | Next Day* | Early Next Day* |
| Up to $99.99 | $29.95 | $44.95 |
| $100 to $300 | $39.95 | $54.95 |
| $301.01 and up | $49.95 | $64.95 |
*Next Day Service may deliver by 3:00pm to most US addresses and by 8:00pm to residences.
**Early Next Day Service may deliver by 12:00pm to most US addresses.
Please note: It is up to the carrier to determine if a package will be delivered if the recipient is not available at the time of delivery.
Orders of $400 or more will require a signature upon delivery.
International Orders
Currency
Please note that all prices are listed in USD.
To better assist you, please select your preferred currency at the top right hand corner on desktop or at the bottom if on mobile.
Returns
Need to return or exchange? Please visit our Returns & Exchanges section.
International Shipping
Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, or US holidays).
We cannot guarantee delivery to rural international addresses. Orders to such addresses are subject to cancellation at Kiyonna's sole discretion
Please note, some orders may take additional time to process depending on the time it takes to obtain credit card authorization from your credit card provider.
Transit time varies between 7-14 days.
Please note, delivery time cannot be guaranteed due to customs.
| Canadian Shipping Rates | ||
|---|---|---|
| Order Subtotal | Shipping Fee | |
| Up to $300 | $29.95 | |
| $300.01 to $450 | $44.95 | |
| $450.01 and up | $64.95 | |
| Australian Shipping Rates | ||
|---|---|---|
| Order Subtotal | Shipping Fee | |
| Up to $300 | $34.95 | |
| $300.01 to $500 | $58.95 | |
| $500.01 and up | $74.95 | |
| International Shipping Rates (Excluding Canada and Australia) | ||
|---|---|---|
| Order Subtotal | Shipping Fee | |
| Up to $300 | $44.95 | |
| $300.01 to $600 | $64.95 | |
| $600.01 and up | $84.95 | |
Customs, Duties & Taxes
Customers with shipping addresses outside of the US are solely responsible for all duties, customs fees, import taxes and brokerage fees.
These are not included in the cost of shipping or handling of your order.
All duties, customs fees, import taxes and brokerage fees vary from country to country;
please check with your local customs agency for details on estimated costs.
These fees are non-refundable should you choose to refuse a shipment due to unexpected import fees or if you initiate a return.
Ordering & Payment
Excited to receive your order? So are we! Check order status here.
Upon placing your order, a confirmation page will display your order number.
A Kiyonna Order Confirmation with your order details will be sent to you by email.
Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, or US holidays).
Please note, some orders may take additional time to process depending on the time it takes to obtain credit card authorization from your credit card provider.
Methods of Payment
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments, Bill Me Later and Kiyonna Merchandise Credit.
Pre-Orders
By placing an order for a pre-order style, your credit card will be charged today to ensure that the style is reserved for you.
Shipping dates are estimated: your pre-order item may ship sooner or (in very few cases) later than the date indicated on the product page.
Should any delays arise, you will be contacted regarding the change in shipping date.
Continental US Orders (excluding Alaska, Hawaii, APO/FPO/DPO and US Territories): For orders containing both in-stock styles and pre-order styles which will take more than 2 business days to ship, in-stock styles will be shipped first via the method of shipping ordered.
When the pre-order style is in stock, it will be shipped out via ground shipping at no additional charge.
International Orders & Orders Outside the Continental US (including Alaska, Hawaii, APO/FPO/DPO and US Territories) Orders:
If in-stock items were purchased on your order, the entire order will be held, and all items shipped together, to avoid any additional shipping fees and duties/taxes/ fees that will be owed through customs. Once the pre-order item(s) are available, you will receive a shipping confirmation for the entire order.
If you have specific concerns regarding delivery times for your pre-order item(s), please contact us directly at wecare@kiyonna.com or call us at 888-549-6662 (or 714-956-5588) so that we may be of further assistance.
Coupons
Only one coupon is allowed per order. Coupons are not valid on Spanx, Yummie by Heather Thomson, Sorella Swim, Swim Sexy, Lindi by Aria Collection, accessories, Lysse, Kiyonna Gift Certificates, Mystery Specials and wholesale orders.
If you're on the lookout for a coupon, keep an eye out on our social media for special promotions.
We also offer a 25% off coupon code good for those who sign up for our newsletter.
Sign up here to take advantage of this special offer.
Cancellations & Adjustments
We can't wait to for you to receive your order and want to get started on it right away!
Therefore, once placed, we are unable to make modifications or cancellations.
If you require a change or modification to your order, please call us at 888-549-6662 or 714-956-5588 immediately after placing your order and we will do our best to assist you.
Gift Certificates
Kiyonna Gift Certificates may be purchased online and will be emailed to your recipient.
The gift certificate will be emailed to the recipient upon authorization from your credit card provider.
These are valid for redemption in the currency in which they were originally purchased.
Click here to shop these sure-to-fit gift options.
Sales Tax
California
We are required to collect local sales tax in California where we maintain a physical presence.
International Orders
Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees.
These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable.
Should you refuse a shipment because of unexpected import fees, or change your mind on an order you have received and decide to initiate a return, the cost of the original shipping, any brokerage/customs/duty taxes, and any return shipping charges will not be refunded.
Price Adjustments
If you have purchased items that has been reduced in price, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of purchase.
Returns & Exchanges
Return Policy
Shapewear: Due to hygiene and sanitary reasons, shapewear (e.g., Spanx) are not returnable. These items are final sale and no returns will be accepted.
Returns Made Easy
If you would like to return an item, just click here to start your return! We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you did not select the pre-paid return option at checkout, you may be charged a return fee of up to $15.00 for the processing of your return. Please note that this service does not apply to "Final-Sale" items, which are non-returnable, or other store policies relating to exceptions to our returns and exchange policies (all of which will be spelled out on the individual item page or in the footer of our website). This option is only available for orders placed in the United States directly on www.kiyonna.com and within 30 days of purchase (15 days for Bridal). Only one return label will be issued per order.
Self Shipping Method (and International Returns)
You may also choose to send items back to us using the shipping company of your choice (at your cost), but shipping back to you on your first exchange is always free (as long as you are in the Continental US). We recommend you send any return or exchange via an insured carrier (with tracking information) as Kiyonna will not be liable for any lost, stolen or damaged packages that are sent back to us. We cannot accept COD returns. This offer is available only for orders placed directly on www.kiyonna.com and within 30 days of purchase (15 days for Bridal). Only one return label will be issued per order. To request a return label, please contact returns@kiyonna.com with your order number.
Please send all items to the address below:
Kiyonna Clothing, Inc.
Attention: Returns Department
1315 N. Brasher St.
Anaheim Hills, CA 92807
Refund Process
Once your return is received in our warehouse and inspected by our team, your refund will be processed and a credit will be issued via the same method of original payment.
Most returns will be processed in approximately 10-14 business days.
Please note, if during our inspection process, the returned merchandise is found to be in "worn" condition (e.g., containing pet hair, staining of any kind, makeup or deodorant marks, etc.), a USD $25 fee will deducted from the return total in order for us to accept the return. In this case, our customer service department will contact the customer, and the customer will have the option to have the worn merchandise returned to them for a flat shipping fee of USD $12.00, in lieu of the USD $25 deduction.
Returns received within 30 days of purchase (15 days for all Bridal orders) (the "Return Window") will be credited back onto your original form of payment.
Shipping and handling charges are non-refundable. Your financial institution may take upwards of 30 days to reflect the transaction. Returns received after the Return Window, will result in a merchandise credit being issued, less a 15% late return restocking fee.
If merchandise credit is used for any part of your Kiyonna order and a return is made, the merchandise credit will be refunded first and the remainder refunded to the original payment used for the order.
Exchanges Made Easy
Not right the first time? Let's get you something else! Click HERE to start your exchange!
Continental US Orders
If you are located within the Continental US, your first exchange shipped to you is FREE via regular ground delivery.
Should you require multiple exchanges, you will be responsible for the standard shipping costs to and from.
Expedited shipping services are available.
Non-Continental US and International Orders
You are responsible for the shipping costs of both returns and exchanges.
Kiyonna Merchandise Credit + 15% Bonus
Instead of a refund, choose to receive Kiyonna Merchandise Credit and we will add an additional 15% in value to your merchandise credit.
This option is only available for items returned within the 30-day return window (15-days for bridal) and in the original condition in which it was sent.
One per order, this offer is valid only on the first return. 15% value shall not exceed $50 on any single transaction.
Promotions and Coupons
*Not valid on Wedding, Kinsley Keyhole Wrap, Mystery Items, Black Friday Deals, Cyber Monday Deals, Haute Deals, Flash Sale Deals,Yummie by Heather Thomson, Spanx, Sorella Swim, Swim Sexy, Lindi by Arial Collection, accessories, Lysse, Final Sale items, Slink Jeans, gift cards and wholesale orders. Cannot be combined with any other coupon. One Per Customer.